THE BASICS

  1. What is the A&E app?

    The A&E app allows you to watch your favorite A&E programming on your mobile device or tablet. Full episodes of all our series, including hits like Duck Dynasty and Storage Wars, will be available to stream the day after they air, and many shows feature full episodes from past seasons as well. In addition, tons of online-only content including behind the scenes footage, cast interviews and sneak peeks will be available to all users.

  2. How much does it cost to use the A&E app?

    The A&E app is totally free to download and use.

  3. What devices does the A&E app work on?

    The A&E app currently works on iPads and iPhones running iOS 5 and later, Android tablets and phones running OS 4 and later, the Kindle Fire HD, and Windows devices.

  4. What sort of connection will I need?

    The app will work over a 3G cellular connection, but a broadband Wi-Fi or 4G connection is recommended for the optimal experience.

  5. What countries are able to use the A&E app?

    The A&E app is currently available for use only in the United States.

SHOWS

  1. What sort of programming is available in the A&E app?

    The A&E app includes a vast library of content from both new and classic series, including full episodes, behind the scenes footage, cast interviews, sneak peeks and more. With a wide range of shows--from Duck Dynasty to Storage Wars to Bates Motel to Longmire--we've got something for everyone! Although there are hundreds of videos available to non-subscribers, viewers with participating TV providers can access even more content.

  2. How often is new video added to the A&E app?

    There will be new episodes and clips added to the A&E app nearly every day.

  3. Why isn't my favorite show available in the A&E app?

    We would love to put all of our programming into the A&E app, but sometimes (rarely) our contracts don't allow for that. You can send your requests to watchapps@aenetworks.com.

  4. How quickly does a new episode get added after it airs on TV?

    Generally speaking, new episodes will be available the morning after they air on A&E.

  5. Is there a limit to how much video I can watch in the A&E app?

    There is no limit to the amount of video you can watch in the app. Go nuts!

USING THE APP

  1. Do I have to log in to use the A&E app?

    No, you don't have to log in to use the A&E app. Although logging in gives you access to additional content, even regular viewers will find hundreds of full episodes and exclusive clips to stream.

  2. What's the difference between watching while logged in and watching while not logged in?

    Viewers who verify their subscription to a supported TV provider get access to a deeper catalog of video content. If you cannot log in because your provider is not supported, don't worry: you'll still have lots to watch.

  3. Where do I get my log-in information?

    Your log-in information comes from your TV provider. Comcast subscribers can click here to set up a username and password.

  4. What providers support the A&E app?

    Subscribers to Comcast, DirecTV, Cablevision, Verizon FiOS, Time Warner, and a number of other cable providers can log in to the app. We will continually add more providers.

  5. Can I use the A&E app if my provider doesn't support it?

    Yes. Even if your provider isn't currently supported, there are hundreds of full episodes and exclusive clips to watch.

  6. Can I download the videos in the A&E app to watch later?

    No. The A&E app is a streaming-only experience. However, you can add favorite videos to your Watchlist to make them easier to find when you watch them. This feature is not yet available on Android, but is coming soon!

  7. Where can I use the A&E app? Do I have to be at home?

    No, but you do have to be in the United States. The app won't work if you're traveling internationally.

  8. Does the A&E app support closed captioning?

    Programming that originally aired after October 31, 2012 has closed captioning available. Tap the CC button on the player to turn captions on.

  9. Can I restrict certain programming from appearing in the A&E app?

    Parental controls can be set up via your TV provider's site. Setting restrictions on your provider's service will carry over into the A&E app.

  10. Can I disable the ads from appearing in the A&E app?

    No. At this time, the ads are part of the experience and are the reason we are able to offer so much content free of charge. We'll try to keep them brief.

  11. Is the programming in the A&E app available in HD?

    Most of our recent programming will be available in the app in an HD format that will look great on your compatible device. Some of the older series that aired prior to HD becoming widely available will be shown in standard definition.

  12. Can I use the A&E app to send programming to my television via AirPlay?

    AirPlay is disabled in this version of the app, but we expect to make it available very soon.

  13. How can I contact A&E if I need support for the A&E app?

    watchapps@aenetworks.com

  14. I'm trying to watch a show, but I'm only getting the audio (with no video).

    The A&E app is designed to provide the optimal viewing experience based on your connection speed. If your connection is too slow, the video quality will be lessened, or in some cases, removed altogether, providing an audio-only experience. Using a consistent broadband connection will help ensure the highest quality video within the A&E app.

  15. I have a WiFi connection, but my video quality is poor.

    Using the A&E app over a WiFi connection is one of the best ways to ensure an optimal viewing experience. Unfortunately, other factors (including an intermittent network connection, slow network speed or poor signal strength) can all contribute to lessened performance within the A&E app.

  16. Why does my video freeze up from time to time?

    When the app isn't able to download the video fast enough, the playback will pause until it's able to catch up. This is known as buffering, and it can happen for a variety of reasons. One common cause is too many devices using the same connection at one time. To minimize buffering issues, try to limit the number of devices on your network when using our app.

  17. Why does my video get blurry or pixelated sometimes?

    Our apps deliver video streams based on your connection speed. The faster your connection, the better the video quality. If your connection speed drops during playback, the video quality will be lowered until a better connection can be established. At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program. This is normal behavior, but if you're experiencing this problem frequently, you should call your internet provider.

  18. I prefer to manually set the time and date on my device, and I'm having issues watching videos.

    Our apps require synchronization with our servers, so if your device is set with an incorrect time or date, you may experience difficulty with playing back our video. Allowing your device to set the time and date automatically will avoid this problem.

  19. Will the app work over a 3G connection?

    Yes, the app will work over a 3G connection, but the video quality will be greatly diminished. We highly recommend using the app over a 4G or broadband Wifi connection to ensure the best possible experience.